Policies & Procedures

Cancellation Policy

We understand that sometimes there are extenuating circumstances and you may be unable to get to your scheduled appointment. Please remember that your appointment time has been reserved for you. In courtesy of fellow patients and your therapist, we ask that you provide 24 hour notice of a cancellation, or a cancellation fee will be charged.

If less than 24 hours notice is given, 50% of the appointment fee will be charged. The full price will be charged if NO notice is given.

Extended Health Care Plans, ICBC, and MSP cannot be charged for missed appointments and you will be responsible for the fees if you are No Show.

Arriving for Appointments

On your first visit at SOMT, you will find we attempt to maximize your time spent with us, in the clinic. We recommend arriving 5 – 10 minutes early prior to your first visit. You will be welcomed by our staff & guided through obtaining the necessary details relevant to your treatment, including the health history & informed consent forms.

Your first visit will include discussion of your health history. This is necessary to ensure safe & effective treatment. With your consent, your therapist will perform an assessment and treatment based on the assessment findings.

Arriving Late

Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.

Have a Question?

Please learn more on our FAQ page.